We're vendor-neutral, so you know that any recommendations we make are completely impartial and in your best interest
We offer service credits where SLAs are not met and your business is inconvenienced
We're proactive - we will measure your use of our services, and review these analytics on a monthly or quarterly basis to make proactive recommendations that will reduce your future IT expenditure and improve your ongoing user experience
We will provide training and free tools to your users to help them avoid or self-manage minor IT issues in the future, thereby reducing your ongoing IT support costs
As part of our platinum service, we will 'white label' our service desk provision, so your employees experience an in-house IT support service
We keep things simple, using plain language wherever possible to explain complex technical issues, so you understand enough about the problem at hand to make informed decisions regarding our recommendations
We will engage with all stakeholders within your organisation to ensure that the service we provide to each department meets their specific requirements. If useful, we will also facilitate and engage with a superuser group to encourage engagement
We act with integrity and transparency at all times so that you can trust the recommendations and advice we provide
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