Maidstone and Tunbridge Wells NHS Trust

Our Services to Healthcare

Maidstone and Tunbridge Wells NHS Trust

THE CLIENT:
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the South East of England, providing a full range of general hospital services and some areas of specialist complex care to around 560,000 people in the south of West Kent and the north of East Sussex. It operates from two main clinical sites in Maidstone Hospital and Tunbridge Wells Hospital, and employs a team of over 5,000 full and part time staff.

THE PROJECT:
At the time of the project, the Trust was experiencing serious financial pressures, leading to an increased emphasis on all departments to develop ways to generate cost-savings. As part of this cost-saving drive, CTO Technologies were asked to complete a range of technical audits to identify potential areas for reducing expenditure without compromising patient care or user experience.

THE OUTCOME:
The technical audits completed by CTO Technologies ascertained that the Trust relied heavily on Microsoft services, especially SQL, which were licensed as part of a Server Cloud Enrolment Agreement (SCE). Using our extensive licensing experience and understanding of the Trust’s physical and virtual servers, we undertook a full review of the SCE and benchmarked this against the current SQL infrastructure.

A digital platform was designed, procured and implemented which enabled the Trust to deliver their long-term vision and strategy for the continual enhancement of patient care, specifically:

  • The changes to the licensing agreement proposed by CTO Technologies resulted in significant cost-savings to the Trust
  • CTO Technologies assisted the Trust in negotiating a new contract with Microsoft to secure a more efficient and cost-effective way for the Trust to licence its SQL estate, taking into account all active and pipeline projects to ensure that the Trust had sufficient coverage.

At a time when the Trust was under huge pressure to make significant cost-savings without compromising patient care, CTO Technologies’ software licensing audit and the subsequent implementation of their recommendations greatly reduced licensing costs with zero negative impact to the Trust or our patients. The project achieved the stated objective within the required timescale, and the level of support and communication from the CTO Technologies team was excellent throughout.

IT Manager

Queen Victoria Hospital NHS Foundation Trust

Our Services to Healthcare

Queen Victoria Hospital NHS Foundation Trust

THE CLIENT:
Queen Victoria Hospital (QVH) is a specialist NHS hospital in East Grinstead, providing lifechanging reconstructive surgery, burns care and rehabilitation services for people across the South of England. Internationally renowned, and with a reputation for pioneering new and innovative techniques and treatments, the Hospital employs over 900 staff, and is responsible for the healthcare needs of over 7,600 people across Surrey, Kent and Sussex.

THE PROJECT:
CTO Technologies were tasked with assessing QVH’s current IT infrastructure, designing a scalable model for the future, and assisting the Trust in procuring the best potential solution within budgetary constraints. The project brief involved improving end user experience through faster, improved cabling and networks, providing easier, quicker and secure access to digital information (including patient records), building redundancy into the current infrastructure to improve business continuity, and creating a scalable platform which can be easily added to in the future without compromising performance or security.

THE OUTCOME:
A digital platform was designed, procured and implemented which enabled QVH to deliver their long-term vision and strategy for the continual enhancement of patient care, specifically:

  • The new infrastructure enabled clinicians to have faster access to patient records and reduced admission times, which resulted in a greatly-improved patient experience.
  • Administration time for clinicians was reduced, real-time access to care records was facilitated, and greater clinical mobility became possible.
  • Clinical downtime was reduced as a result of a hugely scalable infrastructure platform, with better integration, improved system stability and new clinical records systems.
  • Robust and Trust-specific contracts were established with all third party contractors, giving the Trust peace of mind that they are getting the right balance of support and value from their supplier network.

Mark and the team at CTO Technologies took the time to really understand how the various departments within the Trust worked, and what was needed to improve efficiency and patient care from an IT infrastructure perspective. Their experience and collaborative approach were key to the success of the project, and helped us achieve our main goals of improving end user experience, building redundancy into our systems, and creating a scalable platform for evolving clinical and operational development.

Nasir Rafiq, IT Manager

Frameworks & Accreditations

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